Delivery Policy

Delivery


This policy sets out details of delivery for your online purchases. If you require clarification or have any questions please contact our Customer Service Centre.

FAQ


How much are the delivery charges?
There is no cost of shipping if your order value is above AED 500.00.
For orders below AED 500.00, we charge a nominal shipping charge of AED 20.

How soon will you ship out my order?
Upon confirmation of your order, our team will organise for your product to be dispatched by a courier within 24 working hours. We also send out a notification email once your product is dispatched.

What is the estimated delivery time?
The estimated time of delivery is mentioned on every page. For all areas serviced by reputed couriers the delivery time will be 3-5 business days. For other areas, orders will be sent by Courier Service which may take 1-2 days depending on the location. Business days exclude public holidays and Friday.

What about hidden costs?
There are no extra costs, hidden costs or additional shipping charges. The price mentioned on the website is the final price. What you see is what you pay. Our prices are all inclusive.

How and when we deliver
All deliveries are made 8.30am to 6.00pm Saturday to Thursday by Oscar carrier.

Where we deliver
We will deliver to most addresses within U.A.E, but do not deliver to international locations. We require a street address for delivery. Some remote locations cannot be serviced, however Oscar carrier may be able to deliver to a local depot where you can collect your products. The locations we can deliver to may change from time-to-time. Please call our Customer Service Centre to find out if we deliver to your location.